Returns & Refunds Policy

As each item is

custom-made and personalised

we do not offer returns or refunds

for change of mind or incorrect details

provided at checkout.

If your order arrives damaged

or there is a mistake on our part

please contact us within 7 days of delivery

with photos and a description of the issue.

We’ll gladly send a replacement

or offer a full refund where appropriate.

Personalised items cannot be

returned or exchanged

unless you receive them

damaged or incorrect.

Therefore, It is important to double check

all personalisation details provided

(i.e. monogram and date of birth)

at checkout before placing your order.

For any questions or concerns

please reach out via our Contact Page

or email us at