Because each item is custom-made and personalised we do not offer returns or refunds for change of mind or incorrect details provided at checkout.

Damaged or Incorrect Items

If your order arrives damaged or there is a mistake on our part please contact us within 7 days of delivery with photos and a description of the issue. 

We’ll gladly send a replacement or offer a full refund where appropriate.

Please Note:

• Personalised items cannot be returned or exchanged unless they arrive damaged or incorrect.

• It’s important to double-check all personalisation details (i.e. monogram and date of birth) before placing your order.

How to Contact Us

For any questions or concerns, reach out via our Contact Page or email us at [email protected]