Privacy Policy

Last updated: 7 April 2025

We value your privacy and are committed to protecting your personal information.

This Privacy Policy outlines how we collect, use, disclose, and safeguard your data when you visit our website or make a purchase from us.

1. Information We Collect

We may collect the following types of personal data:

Contact details: name, email address, shipping/billing address
Order details: product preferences, monogram, date of birth (for personalisation)
Payment data: processed securely via third-party payment providers (we do not store credit card info)
Device data: IP address, browser type, cookies, and other usage data

2. How We Use Your Information

We use your information to:

Fulfil and personalise your orders
Communicate with you about your purchase or enquiries
Improve our website, services, and user experience
Comply with legal obligations

3. Legal Basis for Processing (GDPR – EU/UK)

If you are located in the European Union or the United Kingdom, we process your personal data under one or more of the following legal bases:

Consent (e.g., newsletter opt-in)
Contract (e.g., fulfilling an order)
Legal obligation
Legitimate interest, where applicable

You have the right to:

Access your data
Correct inaccuracies
Request deletion (“right to be forgotten”)
Object to processing
Request data portability

To exercise any of these rights, contact us at [email protected]

4. California Consumer Privacy Act (CCPA)

If you are a California resident, you have the right to:

Know what personal information we collect and how we use it
Request access to the personal information we hold about you
Request deletion of your personal information
Opt out of the sale of your personal information (we do not sell your data)

To submit a request, email us at [email protected].

You can designate an authorised agent to make these requests on your behalf.

5. Children’s Privacy (COPPA – USA)

We do not knowingly collect personal data from children under 13 years old.

If we learn that we have collected such data, we will delete it immediately.

6. International Data Transfers

If you are located outside the country where our servers are based, please note that your data may be transferred, stored, or processed in a different country.

We take appropriate steps to protect your information in accordance with applicable laws.

7. Third-Party Services

We only share your information with trusted third parties necessary to operate our website and fulfil your orders, including:

Payment processors (e.g. Stripe, PayPal)
Shipping and logistics providers
Email marketing platforms (if opted-in)

Each third party is required to keep your data secure and use it only for the services they provide.

8. Cookies & Tracking Technologies

We use cookies and similar technologies for:

Website functionality
Analytics and performance
You can manage cookie preferences in your browser.

9. Data Security

We implement industry-standard security measures to protect your personal data, including HTTPS encryption and secure server hosting.

However, no method of transmission over the internet is 100% secure.

10. Retention of Data

We retain your information only as long as necessary for the purposes outlined above, or as required by law (e.g., tax or accounting purposes).

11. Your Rights & Contact

If you have any questions, concerns, or wish to exercise your rights under GDPR, CCPA, or other applicable laws,

12. Changes to This Policy

We may update this Privacy Policy from time to time.

When we do, we will update the “Last updated” date at the top of this page.

We encourage you to review this page periodically.